Shipping Policy

🚚 Shipping and Delivery Policy – FashionsFactory

Last updated: January 1, 2026

1. Delivery Zones

FashionsFactory offers worldwide delivery 🌍.

Our products can be shipped to:

  • 🇫🇷 Metropolitan France

  • 🇪🇺 European Union

  • 🌍 International (outside EU)

  • Certain overseas destinations

Some areas may be excluded for logistical reasons (customs restrictions, unserved areas, etc.).

If a order cannot be shipped to a destination, the customer will be immediately informed and fully refunded.

2. Processing and Shipping Times

All orders are prepared and shipped within:

  • 1 to 2 business days (processing)

Then delivered within the average times below:

  • 🇫🇷 Metropolitan France: 6 to 10 business days

  • 🇪🇺 European Union: 6 to 12 business days

  • 🌎 International: 7 to 15 business days depending on the destination

These times are provided for informational purposes only and may vary during periods of high demand, sales, holidays, or carrier delays.

FashionsFactory cannot be held responsible for delays attributable to the carrier or customs.

3. Order Tracking

As soon as your order is shipped, a tracking number will be sent to you by email.

Customers can track their package in real time via the link provided in the email or via the carrier's website.

4. Delivery Fees

Delivery fees are calculated automatically during the order process, based on:

  • the destination country

  • the weight of the package

  • the selected carrier

Some promotional offers may include free delivery, according to the conditions displayed on the Website.

5. Customs and International Taxes

For deliveries outside the European Union, additional charges may apply:

  • customs duties

  • import taxes

  • local administrative fees

These charges are the responsibility of the customer.

FashionsFactory has no control over these costs and cannot predict their amount.
We recommend checking with local authorities before ordering.

6. Delivery Address

The customer is responsible for the accuracy of the information provided at the time of order.

In case of:

  • address error,

  • incomplete address,

  • absence during delivery,

  • unclaimed package,

FashionsFactory cannot be held responsible for the non-delivery of the package.

No free re-shipment will be made if the package is returned due to an address error.

7. Lost or Undelivered Package

If a package is not delivered after the maximum estimated time has expired, the customer should contact:

📧 infofashionsfactory@gmail.fr

An investigation will be opened with the carrier.
If the package is confirmed as lost, FashionsFactory will proceed with:

  • a reshipment of the product, or

  • a full refund, depending on the customer's preference.

8. Products Damaged Upon Delivery

If a package arrives damaged, the customer must:

  1. Report it immediately to the carrier;

  2. Take photos of the package and product ;

  3. Contact infofashionsfactory@gmail.fr within 48 hours of receipt.

A solution will be proposed: replacement, credit, or refund.

9. Delivery-Related Returns

In the event of an automatic return of the package (unclaimed package, incorrect address, refusal by the recipient, etc.), FashionsFactory will refund:

➡️ the order amount, excluding initial delivery costs.

10. Contact

For any questions regarding shipping or delivery:

📧 infofashionsfactory@gmail.fr